Gabrielle Drolet | The Walrus

Illustration of a masked employee in the foreground, closing their eyes in resignation. Behind them, a crowd of customers stands silhouetted at a café counter, shaking their fists. The counter holds several coffee cups and a case for baked goods.

The Emotional Tax of Essential Work

January 26, 2021January 28, 2021 - by Gabrielle Drolet

Customer experience is routinely privileged over employee well-being. As COVID-19 case numbers surge, we’re seeing the consequences

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Illustration of a small, person-shaped orange figure sitting in the corner of the screen. The rest of the screen is filled with moody and dark blue, purple and black streaks.

The Mental Health Toll of a Pandemic Winter

November 20, 2020November 21, 2020 - by Gabrielle Drolet

There’s no blanket solution for the challenges of the cold dark season. But there are ways to make it more bearable

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