Activating your digital subscription
Free subscriptions throught the Google Play Magazine app on Android are not available at this time. We are actively working on a solution, and will be offering free digital subscriptions for print subscribers in the next couple of weeks.
Thank you for trying the digital edition of The Walrus magazine on your iOS device.
Subscribers to the print edition of The Walrus automatically receive a digital subscription to the magazine for their iPad, iPhone, or iPod Touch devices. (Android version coming soon.) Follow the steps below to activate your digital access. Please have an invoice, renewal notice, or magazine shipping label with your account number handy. If the issues do not immediately appear in your Library in the app, shut the app off and restart it.
- Download The Walrus magazine app from your device’s App Store. (For more information on downloading, consult Apple’s App Store FAQ.) Once the app is installed, you can find it in your device’s Newsstand.
- Open Newsstand and launch The Walrus magazine app. Next, tap anywhere to open our menu bar along the bottom of your screen. (When you’re reading an issue, simply tap the screen to display this menu.)
- Tap the menu bar’s My account icon. A pop-up window will request your account number and postal code or zip code.
- Find your account number by referencing an invoice, renewal notice, or magazine shipping label. It will be located above your address. Please ignore any leading zeros:
- Enter your information. The app will connect with our reader database, then your subscription will be activated. If you have any trouble, please email email@example.com; we will reply within two business days.
About the digital edition
Refund policy: Per Apple’s terms and conditions, all purchases are considered final; developers are not permitted to refund customers. We do not have access to your App Store transaction record or any credit card information used for your purchase.
Automatic renewals: Your subscription will automatically continue, and your credit card will be charged for another subscription period at the current price, unless auto-renewal is turned off at least twenty-four hours before the end of the active period. However, you can manage your subscription and deactivate auto-renewal by accessing your App Store account settings after purchase. Subscriptions cannot be cancelled during the active subscription period.
To ensure that your subscription does not auto-renew at the end of the term, open the App Store on your device, scroll to the bottom of the page, tap your Apple ID button and login to your Apple account. Tap the manage button under the Subscriptions header, then tap The Walrus magazine and you’ll see an option to deactivate auto-renew for your subscription.
If you lose access to back issues you have already purchased: When you upgrade your device’s operating system, or if the device runs low on memory, there’s a chance it will wipe the memory cache that stores in-app downloads. To rectify the problem, open The Walrus magazine app’s Library interface, then tap the Missing Issues button. Sign in using the same Apple account that you used to activate your subscription. You will not have to pay again. If a different account is entered, this restoration process will fail.
If the Missing Issues button fails or if you did not receive the most recent issue: If you are a subscriber, each new issue should automatically download to your device and appear in your in-app Library. Sometimes a communication error prevents this from happening. In these cases, you may have to download the issue manually by tapping the Download button next to its cover graphic. The same process applies if you have turned off automatic downloads or would like to re-download an archived issue.
If the issue is only available in your Store and not in your Library, do not purchase it again—you will be charged. (Per Apple’s terms and conditions, we cannot issue refunds directly to customers.)
If the app crashes repeatedly: First, try restarting your device and then relaunching the app. If the problem persists, check your device’s operating system by accessing its Settings app. Click through General, then About and check your version number. There is a known error with our app and iOS version 5.0.1. If you are running this version, please upgrade to version 5.1 (or higher) and relaunch our app. At this point, you may have to tap the Missing Issues button to restore your purchases.
Reading The Walrus on additional iOS devices: You can access the same subscription on up to five iOS devices, provided you are signed into the same Apple account that originally purchased the subscription. Just download The Walrus magazine app to your extra device(s), then hit the Missing Issues button in the app’s Library. Finally, sign in to the Apple account that you used to purchase the subscription or issues. Login with your corresponding Apple ID, and you will be able to access your subscription on the new device.
Reading The Walrus on BlackBerry devices: There is currently no firm date for the launch of our BlackBerry app. We have, however, formatted TheWalrus.ca to accommodate all devices. Please also note that BlackBerry users may still access the Zinio edition of the magazine.
If an alert says you must “Purchase the app before you can purchase the issue:” This will happen if you have signed in to a different Apple account than the one you used to download the app. If you need to switch accounts, quit out of the app entirely, then open the App Store and scroll to the bottom of its home screen. There, you will see your device’s active Apple ID. Sign out and back in to switch accounts, then return to the app and attempt your purchase again—or tap the Missing Issues button to restore previous purchases.
Finding the latest issue of The Walrus: Make sure you have the current version of the The Walrus magazine app by checking for updates in your App Store. When you purchase either a subscription or a single issue, the newest magazine should appear in your Library. To access it, tap your screen to pull up the app’s menu bar, then tap the Library button. There, you should see the issue’s cover accompanied by a Download button. Once the issue has been downloaded, you can tap the green Read button to open it. (If you’re seeing prices instead of Read buttons, you’re in the Store, not the Library.)
Switching from your Zinio subscription to an iPad subscription: Zinio and Apple are different companies and, unfortunately, subscriptions cannot be transferred. If you would like to make the switch, let your Zinio subscription run and then purchase a digital subscription to the magazine for your iOS device.
Sharing a page from the magazine: Tap the screen once to bring up the top and bottom app menus. There are two icons in the top right corner: a bookmark and a sharing icon. The one to the right is sharing; it looks like three connected dots in a less-than sign. Tap the icon to bring up the sharing menu. You will see six icons—Mail, Message, Twitter, Facebook, Save to Camera Roll, and Copy. Select the one you would like use. The app will then take a screenshot of the page and share it.
If the preceding information does not solve your problem, please email firstname.lastname@example.org; we will reply within two business days.